FAQs about Our Discounted Sex Toys
Can I return a discounted sex toy if I’m not satisfied?
As per our return policy, discounted or sale items aren't covered unless they're defective. If you encounter a defect, no worries – our warranty claim process has you covered. We're here to assist with a replacement or resolution. Still got questions or concerns about your purchase? Reach out to our friendly customer service team, and together, we'll ensure your experience with us is nothing but pleasurable! For additional information, visit our Return & Warranty page.
Where can I find information about upcoming sales and discounts?
Want to be in the know when we drop our prices like it's hot? Get the inside track on all our sex toy discounts and sizzling sales by signing up for our newsletter — it's like getting a secret love note, but with deals! Flirt with us on Instagram and Facebook for some real-time teasing of upcoming offers, or play it cool and keep a casual eye on our website, where the deals are always ready to mingle. Let's make saving sexy together!
How often do you update your discounted selection?
Our discounted selection is updated frequently to offer a variety of choices. Check our website regularly for the latest deals.
Is your packing discreet?
We've got your back when it comes to shipping our pleasure toys. Don't worry, our packages are super discreet—no mentions of our brand or sex toys are on the labels. It'll be our little secret, sounds good?
Can I request for self-collection?
Yes! We offer a complimentary self-pickup option at Tanjong Pagar, 100 Peck Seah Street, Singapore 079333. Just choose this option during checkout and once your parcel is ready, we'll shoot you an email with a link to book your pickup time. The best part? We've got you covered even on weekends and public holidays! More details here.
Can you ship internationally?
We ship worldwide using registered airmail, and the rates are super competitive—you'll see them at checkout, depending on your address and item weight. Expect your treats to arrive within 2 to 25 working days. Plus, enjoy free shipping on us if your order goes above S$130/USD$98 (conditions apply here). Happy shopping!
How do I track my order?
Once dispatched, you'll receive an email with a tracking link. Feel free to reach out to our customer support here if you’ve any questions on your shipment.
What is the warranty on your products?
Enjoy peace of mind with our sex toys, covered by a 1-year warranty for orders within Singapore. Please note that warranties and return claims are not applicable for orders shipped outside of Singapore. To check if your sex toy qualifies, please refer to this link here.
Can I return or exchange a product?
Yes, we accept returns for unopened products within 14 days of purchase in Singapore. If your item is defective and falls under our Warranty Policy, we're happy to assist with an exchange. Reach out to us here, and we'll send you a link to book a time slot for an in-person return at our space in Tanjong Pagar. Please note that refunds will be issued in the form of in-store credits. Sale items are considered final, though they're still covered by our 1-year warranty. For complete details, please refer to our Returns & Warranty policy.
How can I contact customer support?
You can get in touch with our customer support team via our website's contact form, email, or WhatsApp hotline. Rest assured, we're dedicated to offering speedy and personalised responses to any questions you may have.
Do you have a physical adult shop in Singapore?
While we are primarily an online adult store, we provide a more personalised shopping experience at our adult shop showroom through private appointments with our pleasure expert. Feel free to contact us via our WhatsApp hotline to schedule your private session and discover your perfect sex toy.