FAQs about Sex Toys in Singapore

How do I choose the right sex toy for me?

Selecting the right sex toy is like finding your favourite ice cream flavour—it's all about what tickles your fancy! Consider the sensations that make you go "wow"—the size, intensity and any specific features. Our comprehensive guide for beginners is a great place to start. And if you're feeling a tad overwhelmed, fret not! Our friendly customer support team is always ready to help! We even offer private appointments with our pleasure expert at Hedonist HQ to help you find the ideal match.

What's the best way to clean sex toys?

Keep your toys in top-notch condition by giving them a gentle wash with mild soap and water—no need for vigorous scrubbing. For an extra layer of safety, consider using a sex toy cleaner before drying and storing. And, of course, don't forget to clean your toys after each use! Just be cautious with high heat and harsh chemicals. For a deeper dive into care instructions, refer to our user manual for all the details.

What types of pleasure workshops do you offer?

Explore a range of sex-ed workshops, including demystifying female orgasms, the art of blowjobs and handjobs, deepening intimacy with your partner and introductions to kinks. Our workshops are designed to empower you with pleasure knowledge in a fun, inclusive and judgement-free environment.

Can anyone attend your educational workshops?

Our workshops embrace a diverse audience aged 21 and above, catering to all genders and some exclusively curated for vulva owners. We ensure a respectful and safe space for anyone keen on exploring sexual wellness and pleasure. So, if you're curious, just bring an open heart and mind—consider yourself invited.

How do I host a private party with Hedonist Tribe?

Get in touch with our customer support, where our pleasure expert will delve into your interests and needs to expertly host a private party. We'll whip up an unforgettable, educational and fun experience for everyone involved. Let the good times roll!

Do you offer discreet billing?

Yes, billing is discreet and no mentions of sex toys nor our brand name will appear in your transaction statement. Rest assured that your privacy is our utmost priority.

What are alternative ways to buy if I prefer not to use the website

Fret not! You can make offline payments via PayNow if charging to a card is what you’re worried about. Alternatively, to purchase your pleasure toys in person, you can schedule a private appointment at our showroom here. Simply get in touch with our customer support and we’ll guide you through the next steps.

Is your packing discreet?

We've got your back when it comes to shipping our pleasure toys. Don't worry, our packages are super discreet—no mentions of our brand or sex toys are on the labels. It'll be our little secret, sounds good

Can I request for self-collection?

Yes! We offer a complimentary self-pickup option at Tanjong Pagar, 100 Peck Seah Street, Singapore 079333. Just choose this option during checkout and once your parcel is ready, we'll shoot you an email with a link to book your pickup time. The best part? We've got you covered even on weekends and public holidays! More details here.

Can you ship internationally?

We ship worldwide using registered airmail, and the rates are super competitive—you'll see them at checkout, depending on your address and item weight. Expect your treats to arrive within 2 to 25 working days. Plus, enjoy free shipping on us if your order goes above S$130/USD$98 (conditions apply here). Happy shopping!

How do I track my order?

Once dispatched, you'll receive an email with a tracking link. Feel free to reach out to our customer support here if you’ve any questions on your shipment.

What is the warranty on your products?

Enjoy peace of mind with our sex toys, covered by a 180-day warranty for orders within Singapore. Please note that warranties and return claims are not applicable for orders shipped outside of Singapore. To check if your sex toy qualifies, please refer to this link here.

Can I return or exchange a product?

Yes, we accept returns for unopened products within 14 days of purchase in Singapore. If your item is defective and falls under our Warranty Policy, we're happy to assist with an exchange. Reach out to us here, and we'll send you a link to book a time slot for an in-person return at our space in Tanjong Pagar. Please note that refunds will be issued in the form of in-store credits. Sale items are considered final, though they're still covered by our 180-day warranty. For complete details, please refer to our Returns & Warranty policy.

How can I contact customer support?

You can get in touch with our customer support team via our website's contact form, email, or WhatsApp hotline. Rest assured, we're dedicated to offering speedy and personalised responses to any questions you may have.

Do you have a physical adult shop in Singapore?

While we are primarily an online adult store, we provide a more personalised shopping experience at our adult shop showroom through private appointments with our pleasure expert. Feel free to contact us via our WhatsApp hotline to schedule your private session and discover your perfect sex toy.